SUPERNIGHT Return & Exchanges Policy
30-Day Return Policy - Your Satisfaction is Guaranteed!
We stand behind the products we sell. If for any reason you are not satisfied with a purchase, return it within 30 days of receiving it. Note that some conditions apply and not all products are eligible for return; read below for our complete policy. Absolutely no returns will be accepted after 30 days; please inspect all products upon receipt.
45-Day Exchanges Policy
We have a 30-day exchange policy. We will only exchange items if the value of the item(s) you are returning exactly matches the value of the item(s) you want to exchange them for.
Returns of Online Purchases
To ensure that your return is processed accurately and promptly, please contact us by emailing us: firstname.lastname@example.org
If you purchased at an online marketplace like Amazon, eBay, Walmart, or Google Shopping, please log into your online marketplace account to make a return.
A Customer Service Specialist will provide you instructions on how to ship the product back to us. Please note the following:
- Returns made without a Return Merchandise Authorization will not be accepted.
- Any purchases cannot be returned to a SUPERNIGHT store location; they must be shipped back to our warehouse.
- All returned items must be sent back to us using the original shipping boxes and packing materials.
- Please note, non-residential sales are covered by separate policies and conditions; please contact SUPERNIGHT' Administrator by emailing us: email@example.com
- Please complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via FedEx, UPS or USPS and obtain a tracking number.
- Please note, all returns shipped back to SUPERNIGHT must be sent us an email with your tracking number.
Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase.
All shipping charges on purchases and returns are non-refundable. All merchandise must be in the original packaging.